Shipping & Returns

Shipping costs a flat rate of €8 throughout Germany. We ship with DHL, insured of course. You'll receive the tracking number as soon as your package is on its way.

Free shipping within Germany: From 125€ order value

Of course, you can also pick up your order and try it on in-store. Simply select "City Pickup" during the checkout process and pick up your order at the A.D.W Store (Albertusstraße 4, 50667 Cologne).

Pick-up times: Monday - Saturday 11:30-18:00

If your order is going abroad, please send a short email to sammo@adealwith.de before ordering, and we will inform you of the individual shipping costs.

I would like to return my order - how do I do that?

To initiate a return, you can use our returns portal . Enter your email address, and we'll send you a code to log in.

If your return is accepted, we will provide you with a return label and instructions on how and where to ship the package. Items returned to us without a prior return request will not be accepted. You can also drop off your order at the ADW Store after registering your return.

If you have any questions about returns, you can contact us at any time at info@adealwith.de .

 

How long do I have to return my item?

Please register the return within 14 days of receiving the goods (see "I would like to return my order - how do I do this?").

 

How much does the return cost?

Please note that we charge a flat fee of €8 (within Germany) per return, which we will deduct from your refund amount.

For returns outside of Germany, I will tell you the individual amount when you register the return.